Monday, April 27, 2009

Cutting the Cord

I called the cable company about my billing issue and the very unpleasant lady on the phone told me that I had to deal with it. I was apparently on a promotion (that lasted 2 years) and there was no way to lower the price or put me on another promotion for the service I had subscribed to. She was sure to offer me slower internet for $30 and proceeded to bash DSL in the process. What she didn't realize is that the DSL I looked into was twice as fast for about the same price. I asked her to give me a good reason to stay with her company and she kept repeating the $30 "deal." I was extremely frustrated. I told her to cancel everything. She asked me the date to cancel and I told her that I didn't care what date it was but that they shouldn't expect next month's bill.

When I got home from work, I took my cable box to the local office. I was hoping they would ask why I terminated my service. I had this grand vision in my head that I would tell them what happened and they would beg and please for my subscription back, laying the world at my feet. They didn't. The lady was very nice but to the point. I walked out of the office a free man.

And that's when the shakes started...

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